Refund Policy

This policy covers your subscription to TutorEngine.

It does not cover payments your students make to your academy. Those go to your own gateway account, and your academy's own refund policy applies to them.

Free trial

Every academy starts with a free trial. No card is required to begin, and nothing is charged during the trial. If you do not subscribe when it ends, your academy is simply paused — nothing is charged and nothing is deleted immediately.

Monthly subscriptions

• You may cancel at any time. Cancelling stops the next charge.
• The period you have already paid for runs to its end; we do not charge again after that.
• We do not automatically refund part of a month already used, because the service was available to you for that period.

When we do refund

• A charge you did not authorise. Tell us and we will investigate and refund a charge that should not have been made.
• A billing error on our side — charged twice, charged the wrong plan, or charged after you cancelled. Refunded in full.
• Extended failure of the platform. If the platform is unavailable for a prolonged period through our fault, contact us and we will consider a refund or credit for the affected period.

How to request a refund

Contact TutorEngine using the details on our website, from the mobile number registered to your academy, telling us which charge you are asking about. We will confirm your request and tell you the outcome.

How long it takes

Approved refunds are returned through the same payment method you used. Depending on your bank or mobile banking provider, this usually takes 7 to 10 working days.

Your content

A refund or cancellation does not delete your content straight away. You can export what you have uploaded before closing your academy.